It cannot be denied that a modernized environment requires software that incorporates innovative technologies.
When we say the latest technologies, we mean they do everything well, and in most cases even better, across business processes. Automation, AI, IOT and mixed reality are all triggering waves in today’s business growth trajectory.
In the meantime, while you still have a choice in your technology options, there are reasons to opt for Microsoft Technology Solutions. Whether you are seeking business management solution (ERP), customer relationship management (CRM), or standalone business applications for managing a particular business process, Microsoft has you covered – all powered by the latest technologies.
Microsoft delivers everything today’s enterprises need to stay competitive with business solutions such as Microsoft Dynamics 365 ERP, CRM, and Azure Cloud.
By integrating technologies like artificial intelligence, automation, analytics and reporting, these Microsoft Dynamics solutions can take your business to the next level.
Microsoft Solutions are grouped according to your business needs
For Example:
If you intend to increase sales, marketing, and customer service, then Microsoft Dynamics 365 CRM is the right choice.
On the other hand, if you want to improve core business functions such as finance, supply chain, procurement, sales, HR, and sales, then Microsoft Dynamics 365 Business Central would be the appropriate choice.
Meanwhile, if you need individual applications to manage specific business processes, Microsoft has the solution for you. Dynamics 365 apps are available for every business process, such as sales, marketing, finance, human resources, project operations, supply chain, customer service, and more.
Whatever your take on these Microsoft technology options, we strongly urge you to seek expert consultation from Microsoft Partners. Preferably the best option could be to pick Microsoft Gold Partners who are experienced in Dynamics 365 consultation and Dynamics 365 Implementation.
Role of Technologies in Dynamics 365 CRM
As a formidable CRM of choice, Dynamics 365 leaves a strong impact on your sales, marketing, and customer service while maintaining quality relationships with customers. When integrated with world-class AI, automation, and reporting features, it is worth it for your business.
Here is how.
Artificial Intelligence
D365 CRM is more powerful with AI capabilities.
Predictive analytics feature evaluates current and historical data to help you predict future sales performance and make informed sales decisions.
Customer Insights analyzes customer data to create a complete customer profile that includes preferences, interests, behavior, and trends followed by the customer. Using this information, your teams can interact with each potential customer individually and convert them into customers.
Sentiment Analysis deeply analyzes every customer interaction, such as emails, phone conversations, and social media posts, providing insight into customer attitudes toward your brand or service. With a deep understanding of consumer sentiments about brands, you can target them personally.
AI-Driven Recommendations open new doors to more opportunities by engaging customers with a relevant sales push, helping them choose the right products they are looking for, and allowing your teams to take the next best step.
D365 CRM’s AI helps you with Demand Forecasting and helps streamline your inventory and resource allocation through analysis of historical sales data and market trends.
Another area that will benefit from AI is knowledge management, where AI helps in creating and managing the latest knowledge articles that are valuable for effective customer interaction.
Automation:
CRM optimizes business processes through automation, allowing you to generate sales quotes, send follow-up emails, and collect customer feedback—all of which can be automated. This not only saves the team’s time but also reduces effort.
Role of Technologies in Dynamics 365 ERP
Dynamics 365 Business Central stands out as a powerful ERP. Designed with advanced features powered by AI, analytics, and automation, it powers your core business processes and boosts business growth. Here we examine the impact of technologies on your business.
Artificial Intelligence
Sales and inventory forecasting helps predict future sales using current and historical data, helping you avoid stock-out situations. This AI feature balances your inventory, which not only ensures inventory meets demand but also makes your customers happy.
Late payment feature provides the benefit of knowing when a customer pays late for an invoice. In the event of late payment circumstances, you can adjust the payment terms or payment method. This helps reduce outstanding receivables and improves your collection strategy.
Cash flow analysis empowers you when it comes to managing cash flow within your business. This AI feature provides insights that can be used to maintain a healthy financial setup, helping you to reduce borrowing costs and manage credit effectively.
Automation
Business Central supports automation of repetitive tasks to reduce human efforts and save your valuable time. With the automation feature, you can bring significant improvement in various processes.
Automation helps you handle frequent customer service inquiries, thereby increasing response time and customer satisfaction.
In the supply chain process, automation can be applied to order creation, order processing, fulfillment, inventory tracking, and implementing reorder points.
Automation of processes such as production planning, scheduling and quality control processes brings efficiencies throughout manufacturing.
Automation can be practically used to increase efficiency in different processes and different departments. To cut things short, automation is at the forefront of technological innovation that improves efficiency, reduces manual errors, and allows your employees to focus on other critical business activities.
You understand what makes Microsoft solutions stand out and why they are relevant in a competitive market. Apart from AI and automation, there are various other innovations that contribute to the success of any business, and these include IOT capability in supply chain application and mixed reality in field service app. All of these can contribute to improved supply chain processes and collaboration.
So, what would be your next move? Opt for Microsoft Dynamics 365 ERP, CRM, or the standalone Dynamics 365 app.
When you are stuck between choices, you are not alone. Your Microsoft Dynamics 365 Implementation Partner is at your service anytime with expert consultation, implementation, and support. They help you choose the right solution as per your business needs.
Rely on Microsoft Gold Partner near you.
No matter where your business is, no matter what the nature and size of your business is, Microsoft has an ecosystem of Dynamics 365 partners globally. Whether your business operates in the Middle East, Europe, Africa, North America, or Asia, you are backed by the expertise of Dynamics 365 partners in the UAE, Saudi Arabia, Oman, Qatar, Kenya, Germany, Canada, Pakistan, and India.
