Hotel Opens New Wellness Floor With Onsite Telehealth Services
New York, NY—November 28, 2025— Weston Hotels & Resorts today announced the debut of a revolutionary 15,000-square-foot wellness floor at its flagship Manhattan property, featuring the hospitality industry’s first comprehensive integration of onsite telehealth services with traditional wellness amenities. The facility, which opened to guests this week, represents a direct response to surging consumer demand for health-conscious travel experiences and marks a strategic evolution in luxury hotel offerings.
The launch aligns with explosive growth in the global wellness tourism market, which reached $954.11 billion in 2024 and is projected to exceed $1.68 trillion by 2030, according to Global Market Insights. Wellness travelers now represent 7.8 percent of all trips yet account for 17.9 percent of total tourism spending, with international wellness tourists spending 41 percent more per visit than typical leisure travelers. The convergence of this trend with rapid onsite telehealth services adoption—79 percent of U.S. hospitals now integrate virtual care—creates a unique opportunity for hospitality providers to capture high-value guests seeking seamless health support during travel. Industry research indicates the onsite telehealth services market will expand at a 12.4 percent compound annual growth rate through 2034, driven by demand for accessible, preventative care solutions.
The dedicated wellness floor is on the 42nd level of the hotel. It features 12 treatment rooms, a meditation studio with biofeedback technology, and a 24-hour telehealth suite staffed by board-certified physicians via secure video consultation. Guests can access immediate medical consultations, prescription services, and mental wellness support without leaving the property. The facility also includes IV therapy lounges, cryotherapy chambers, and an advanced recovery room equipped with compression therapy and infrared light treatment—technologies recently adopted by major hospitality groups, including Marriott International at select Ritz-Carlton properties.
“Our research showed that 68 percent of luxury travelers prioritize access to health services while away from home, yet traditional hotel spas lack clinical integration,” said Claire Mitchell, Chief Executive Officer of Weston Hotels & Resorts. “By embedding licensed onsite telehealth services providers directly into our wellness infrastructure, we’re eliminating the friction guests experience when seeking medical care during travel—no urgent care centers, no insurance hassles, just immediate, professional support in a premium environment.”
The onsite telehealth services platform partners with a national provider network to offer primary care, mental health counseling, and travel-specific services, including jet lag management and altitude sickness prevention. All consultations are HIPAA-compliant, with prescriptions delivered via courier within 90 minutes. The floor’s design emphasizes privacy, with soundproof consultation pods and separate wellness lounges for relaxation.
Technical integration includes real-time health monitoring through wearable device synchronization, allowing physicians to review guest-authorized data during consultations. This approach mirrors onsite telehealth services’ evolution toward hybrid care models, where virtual and in-person services converge to deliver personalized treatment—a trend accelerating across healthcare facilities nationwide.
About Weston Hotels & Resorts
Founded in 2008, Weston Hotels & Resorts operates 22 luxury properties across North America and Europe, specializing in innovative guest experiences that blend technology with personalized service. The company has received consecutive JD Power awards for guest satisfaction (2022-2024) and maintains a portfolio of LEED-certified properties. Its Manhattan flagship, located in Midtown, features 387 rooms and suites, four dining venues, and now the industry’s most comprehensive wellness floor.
Media Contact
Sarha Al-Mansoori
Director of Corporate Communications
G42
Email: media@g42.ai
Phone: +971 2555 0100
Website: www.g42.ai
