call center business in Dubai

How to Set Up a call Center Business in Dubai

With a flourishing economy, well-developed infrastructure, and a location that is convenient for anyone, make Dubai a desirable option for starting a call center business. In this well-technology-driven era, Business Process Outsourcing (BPO) has been one of the fastest-growing sectors over the years.  So if someone is planning for a business setup services in Dubai, it is the right choice you are making.

Whether you are a start-up business or an established company, Dubai might be your obvious choice for setting up a call center. But before taking the steps, it is important to understand various elements to help you start your call center business. In this blog, How to set up a call center business in Dubai, we will take you through the process of setting up a call center business in Dubai.

Advantages of setting up a Call Center in Dubai

There are many advantages to starting a call center in Dubai, such as that it serves as a prime location for business, that it is known for its friendly, skilled workforce, and many more. In this session, let’s discuss the benefits:

  1. Prime Location: As Dubai acts as a key location, it provides easy access to markets in the Middle East, Africa, and Asia, making it the perfect spot for regional operations.
  2. Business-Friendly Environment: Dubai is known for its favorable environment for business operations with supportive government policies, minimal bureaucracy, and no corporate or income taxes in most cases.
  3. Infrastructure: Dubai is a place where it stands out for its modern infrastructure, including state-of-the-art telecommunications and technology systems, which are necessary for running a call center smoothly.
  4. Skilled Workforce: Dubai is renowned for its highly talented multilingual workforce, which is significant for running a call center that serves the purpose of running a global call center.
  5. Secure Economy: Dubai has a stable and flourishing economy, that provides the base for business growth and stability in the long run.
  6. Multicultural Environment: Dubai is known for its rich culture, offering access to a diverse talent that can serve the needs of various customers needs.
  7. Access to Customers: Since Dubai’s location and connectivity provide access to a large and diverse customer base with different time zones, that allows 24/7 customer support services.
  8. Government Support: The Dubai government is known for its support of businesses through various initiatives, incentives, and support services facilitating a clear path for starting a call center.
  9. Quality of Life: Dubai is one of the places that provides a high quality of life with modern infrastructures, amenities, and a safe environment. Which adds as an attractive destination for both employees and businesses.
  10. Opportunities for Expansion: Dubai serves as a hub for the Middle East and North Africa (MENA) region, offering a wide range of opportunities that can go beyond the local market.

Steps to set up a Call Center business in Dubai

There are a few steps to follow if you are planning for a business setup in UAE. Let’s understand what are they:

  • Select an Economic Zone

In Dubai, diverse economic zones tailored to each particular company’s requirements can be found. It is required to match zone benefits with the business objectives, whether choosing the greater market access in mainland zones or the autonomy of free zones such as IFZA. This is a crucial decision as it potentially influences operational dynamics.  

  • Choose a Business Name in Dubai

Choosing a business name for your business is a crucial part of the process in setting up a business. Most people opt for a name that they prefer or like but it is important to note that a name that connects closely with your business well, will help the consumers understand your business.

  • Choose an Apt Location 

There will be various locations available to pick from to start your call center. But it is important to choose a particular location that serves well with your business.

  • Submit the Requisite Documents

When you get in touch with the authorities, they will explain to you the documents you must submit. In addition to these documents, you will also need to write and submit an official application.

  • Get a Business License

One must acquire a business license to set up a call center in Dubai and elsewhere. It would be against the law to establish and run a call center without the proper license.

Appliances required for a Call Center

Before starting to set up a call center, there are few things that are required. Most of the owners get equipment in packs but that’s not the right way to get the equipment.

  • Headsets

The first picture that comes to most people when someone mentions the word “call center” is of a person speaking in a microphone while wearing a headset. The owner of the company must invest in a bunch of several microphone-equipped headsets when setting up a call center. Ideally, they should opt for high-end headsets that are both comfortable for the staff to wear and exhibit lengthy durability.

  • Computers

A computer plays an important role in call centers, just like any other modern organization. Having a computer or laptop makes it possible to run an organization effectively and efficiently.

  • Hardware and Software

Employees must be provided with all the hardware and software they require in order to carry out the seamless operation of a call center. Employees who work in call centers are obliged to do tasks like call recording, routing, hosting, and information management with the help of the hardware and software that are available to them.

  • Internet connection

Most of the executives at call centers work virtually. Thus, access to reliable and fast internet is crucial for a call center. With the help of internet-based systems make communication over the internet easier.

Expenses essential to establishing a call center

Starting a call center in Dubai adds up to a lot of expenses that can vary on things like scale, location, and equipment needs. There are a few initial expenses such as office rent, licensing fees, etc. There are few additional costs to think about that are the cost of hiring staff, software licensing, equipment purchases, and specialized training. The budget can differ on how you plan but a well-planned budget is essential for a good start and long-term success.

Following the above discussed are the ways in which you can start your call center in a city where there is an increase in the economy. If you are looking for well-established business setup consultants in Dubai, reach out to Damaar to receive the finest service.

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